The virtual currency on our portal is called 'coins'. You pay for everything that is subject to a fee with your Coins. You can get these by taking out a Premium membership with us. You can check how many Coins you still have available in your profile settings.

We offer all the standard payment methods available in your country.

Signing up is free of charge. All you need is your date of birth and e-mail address which you have access to. Creating your profile is just as free as registering.

When you sign up for free and create a profile, you must agree to our terms of use. By simply registering and creating a profile, you do not enter into a contractual relationship comparable to a subscription. You can take out a Premium Membership with us after registration. With the general registration, however, you merely undertake to comply with our terms of use in the form of the Terms and Conditions & Scope of Services.

The profile is the most important criterion with which you can attract the attention of virtual AI profiles. The good news: The profile is one of the basic services of our App. This means that both your presentation with text and the upload of pictures is completely free of charge. One of the free features is that you can read the messages that a virtual AI profile sends you.

Just two steps to chatting

You can not only browse the profiles of attractive singles to your heart's content but also leave a 'like' to a hot candidate. The good thing: If your 'like' is returned by your counterpart, you are being 'matched': The two of you suit each other well, and we reward this match by allowing you to chat. By the way, the "match" happens in real-time. In plain words: If someone likes you based on your profile, you won't find out a few hours later through email notification, but immediately.

Chat as a virtual conversation

You can use the chat to find out anonymously whether your "match" is still a promising candidate after countless nights of typing. Do you have the same hobbies? Do you perhaps occasionally go to the same restaurant without having crossed paths? Do you have the same preferences? In the chat, you can talk about many things that might not be possible in a personal conversation.

Using Coins

The virtual currency on our portal is called 'coins'. You pay for everything that is subject to a fee with your Coins. You receive these when you take out a paid Premium membership. You can check how many Coins you still have available in your profile settings.

Even the basic version allows you to make exciting and promising contacts with other virtual AI profiles at no cost. If you want more, simply take out a premium membership to intensify your flirtation or draw more attention to yourself. If you want to send a direct message, for example, it will cost you 5 coins.

This means that you can only chat and send messages with virtual AI profiles if you always have enough coins available in your virtual account. If you run out of coins from your Premium membership in the current month, you can purchase additional new coins. Your additional coins will expire with the next automatic top-up through your Premium membership.


Negative Coins

If you cancel one of your 'coin purchases', i.e. you trigger an unjustified chargeback, you will see 'negative coins' on your virtual account. You will receive a reminder for each chargeback you trigger.

Depending on the country, a pop-up window allows you to settle your debts directly. If you have paid your debts through the pop-up window, the reminder that we send you becomes invalid.

In case you can't settle your debts through the pop-up window, you'll get a reminder from us for every so-called chargeback. The reminder will also be sent if your virtual account is in the black again, e.g. because you have bought new 'coin packages'. For every chargeback that you trigger, bank fees are due, and we must charge them to you in the form of a reminder. The reminders are legally effective.

We are of course very sorry that you have decided not to use our services anymore, so we urge you to please reconsider...

If you decide to delete your user account anyway, all your messages and all your contacts will be permanently deleted and cannot be reactivated.

You can also simply keep your user account - as long as you do not have an active Premium membership, there are no costs for you.

We would like to point out that any coins that are still in your virtual account at the time of the deletion request will expire. These will not be credited. If you delete your account with an active Premium membership, your Premium membership will also be automatically terminated on a regular basis.

Please note!
Please check that we have your correct email address, so we can ensure a smooth deletion process. You can carry out the check in your settings. Please make sure that the email address with which you registered is stored here. If there is no email address stored in your settings, please enter one. If this is not the correct email address, please make a correction.

The reason for this is as follows:

For security reasons, we have to send you a confirmation email to verify your identity. Someone else might have come up with the idea of ​​deleting your account.

There is currently no possibility to receive Bonus Coins.

At this time, there is no way to get free coins.
The 10 free coins, which we credit to your account as a welcome gift when you sign up, are an exception to this rule.

You can only buy coins inside the app through your App Store Account. However, you must link a credit card or bank account with the App Store. Alternatively, you can access our services through a web browser and log in with your credentials. We offer further payment methods there.

We offer all the standard payment methods available in your country.

Should one of the listed payment methods no longer be available, it may be because the account with associated does not have sufficient funds. As soon as we receive an insufficient cover note for your bank account, we have to block the payment method in question for reasons of entrepreneurial diligence. If you have a sufficiently funded account again and would like to reuse a blocked payment method, please contact us through the Contact Form.

Heads up!

Direct bank transfers are not possible at the moment!

Wrong information in your profile

If you do not follow our guidelines, we may delete or even refrain from uploading your information. This includes your username, profile picture or 'About me text' in your profile.
If any of your information is rejected, please check our Guidelines to see what might be wrong with your details.
The Guidelines will help you to adjust your details so that we won't send you error messages and so that you can complete your profile without errors.

Error message when uploading your profile picture

Sometimes it can happen that you can' t upload your chosen profile picture. Please check the data size of your picture. You can only upload pictures up to 2 MB on our portal.

I can't buy coins in the app

If you can't buy coins in the App, please check your settings in your App Store account. Make sure that you linked a valid credit card or your real bank account.
If you can't complete these settings, you can always purchase coins through your web browser. To do so, you simply log in to our portal in a web browser you use. We offer you all the conventional payment methods from your country there.

You are probably wondering whether you can terminate with us if you no longer want to use our services and want to do without our portal.

Registration on our portal is free and there are no subscription fees. Subscription fees only apply when you take out a Premium membership. These correspond to your chosen membership option. As a member, you can cancel your Premium membership at any time and without notice using the button below.

You do not currently have an active Premium membership.
Premium

You will not incur any running costs by registering on our site. Subscription fees only apply when you take out a Premium membership. These correspond to your chosen membership option.

Registration on our portal is completely free of charge (see "Registration”). Creating your profile is also free. All other services, such as sending messages or individual services, must be paid for with “Coins”, which you receive by taking out a Premium Membership (see “Coins”). If you run out of Coins from your Premium Membership in the current month, you can purchase additional new Coins.

You can revoke the purchase contracts for chargeable services by making a corresponding declaration to us in accordance with the statutory provisions.


Please remember that we need the exact details of your contracts. That means you have to tell us exactly which of your sales contracts you want to revoke.
We must also point out that you can only revoke contracts for fee-based services if you have not yet used the coins you have acquired for our services.
If you revoke one of your contracts within the statutory revocation period, but have already used up your coins, you can no longer carry out an effective revocation.

Take note!

A revocation is not to be equated with a deletion or termination. A revocation is only possible if you have actually concluded purchase contracts with us, as described in our FAQs!

If you have received an overdue notice from us, please check first precisely why it was sent to you.

If you have received a payment reminder or an overdue notice from us, it is a request for payment.

There are many reasons for this. For one, your account may not have been funded, or your overdraft limit may have been exceeded. Or you may have cancelled one of the debits even though you already used our service.

There's no need to be ashamed if the account was not funded. Just contact us through the Contact Form and together we'll find a solution to settle our claim.

Heads up!

Please describe your concern as detailed as possible!

Please send us all information such as the file number or received documents (as PDF) with your inquiry. This allows us to guarantee faster processing and misunderstandings can be avoided.

You forgot your password
If you forgot your password, it' s not the end of the world.

You can easily set up a new password in the web version under Forgot Password by entering your registered e-mail address. We will send you a link to create a new password.

You want to change your password
a. In a web browser
You can change your password in the 'My profile section of the web version. In the upper right corner you will find a control panel where you can enter your new password under the heading 'Reset password'.

b. In the App
You can easily change your password in the App in your settings; they are in the top right-hand corner of the 'Personal data' section. After you enter your e-mail address, an e-mail will be sent to you, allowing you to change it. Please make sure that you enter the e-mail address you used to sign up and that you entered it in your account.

If you haven't entered an e-mail address in your settings yet, please do so. If the e-mail address is not correct, please correct it.

If you cannot make changes, please contact us through the Contact Form.

Forgot your password? Then click here: Forgot Password.

Change e-mail address in the App

As soon as you open the App, switch to the Settings section in the top right corner and click on the three grey bars. They are also in the top right corner. You can change your e-mail address in the drop-down menu that opens under "Personal data".


Change e-mail address in the web browser

If you want to change your email address, you can do so under the "My Profile" section in the web version. This is where you have the possibility to change or adjust your e-mail address. Simply click on the e-mail field with your cursor - now you can make your change. Please do not forget to click on the button "Save" afterwards.

From time to time, messages are no longer displayed in the App. This can have various causes. Either your App has crashed, a connection error has occurred, or the operating system of your mobile phone is causing problems. In many cases, an update of our App can solve the problem!

If the problems persist, please log out of the App completely and close it - then restart it.

If you still have problems reading messages, you can delete the App once and then reinstall it.

Heads up!

Please remember to save your login data before you delete the App. Make sure that you have provided the correct e-mail address. If there is no email address in your settings, please enter one now. If the e-mail address is not correct, please fix it.

Remember: You can find your login data in your settings.

It is possible to block other users on our portal.

Heads up!

Once you block another user, you cannot unblock the blocked user. You won't have a list to find your blocked users.

Our tip: If you want to block another user, think twice before you click on block - if you decide to do so, remember: You can no longer contact this person on our portal with your current profile.

Change location in the App

We will automatically pinpoint your location so that you can get in touch with the singles in your current area. It is important that you activate the location service for the App on your mobile phone; if you haven't already done so when you installed the App. A manual location entry is not possible.

You also have the possibility to relocalize your search for singles in your immediate vicinity. To do this, you simply have to click on the location cross next to the city entry in your search bar. Your search will then be automatically updated.

Change location in the web browser

You can change your location through your web browser and enter it manually once you are logged in. Just go to the section 'My profile'. Your location will be displayed under your username, which can easily be changed by clicking on the pen.

Moreover, in the web browser you have the possibility to relocate your search for singles in your immediate area. To do so, simply click on the compass next to the city entry in the main menu on the left side. Your search will update automatically.

We prefer to show you profiles that are online. Online profiles are marked with a green dot. This makes it easy for you to start chatting and make new contacts right away. Offline profiles, on the other hand, are marked with a red dot.

Warning!
Our support team takes violations of our Acceptable Use Policy very seriously. Any report that indicates a violation will be reviewed in detail by our support team. If the result of the review shows that a violation has occurred, this may lead to content being removed by our support team.
Your report is completely confidential and the user who uploaded the content you are reporting cannot view your report or make any reference to you.

We follow a complaint process regarding the Content on our website. The process allows any user to report any Content that may be illegal or that otherwise violates the standards of our website. We review and resolve all reported complaints within five (5) business days. In the event such review yields evidence of illegal Content or Content which violates the Standards, we will remove the Content immediately.

Please fill out the Contact Form if you came across content that violates our terms of use or if you are a victim of that content.

Please provide details of all the contents of the issue so that a review can be carried out and content can be removed by our support team if necessary.